Terms & Conditions
No portion of this service may be reproduced in any form, or by any means, without prior written permission from SainoForce Technology.
1. Rules and Regulations
The following rules and regulations apply to all visitors to or users of this Web Site. By accessing this Web Site, the user acknowledges acceptance of these terms and conditions. SainoForce Technology ("SainoForce") reserves the right to change these rules and regulations at its sole discretion. In the case of any violation of these rules and regulations, SainoForce reserves the right to seek all remedies available by law and in equity for such violations. These rules and regulations apply to all visits to the SainoForce Web Site, both now and in the future.
2. Limited License
SainoForce hereby authorizes you to copy materials published by SainoForce on this Web Site solely for non-commercial use within your organization (or if you are a SainoForce Partner, your customer's organization) in support of SainoForce services. No other use of the information is authorized. In consideration of this authorization, you agree that any copy of these materials, which you make, shall retain all copyright and other proprietary notices in the same form and manner as on the original. Except as specified above, nothing contained herein shall be construed as conferring by implication, or otherwise any license or right under any patent, trademark, or copyright of SainoForce or any third party.
ALL CONTENTS ON THIS SITE ARE PROTECTED BY COPYRIGHT. EXCEPT AS SPECIFICALLY PERMITTED HEREIN, NO PORTION OF THE INFORMATION ON THIS WEB SITE MAY BE REPRODUCED IN ANY FORM, OR BY ANY MEANS, WITHOUT PRIOR WRITTEN PERMISSION FROM SAINOFORCE. VISITORS OR USERS ARE NOT PERMITTED TO MODIFY, DISTRIBUTE, PUBLISH, TRANSMIT, OR CREATE DERIVATIVE WORKS OF ANY MATERIAL FOUND ON THIS SITE FOR ANY PUBLIC OR COMMERCIAL PURPOSES.
3. Trademarks
The trademarks, logos, and service marks ("Marks") displayed on this Web Site are the property of SainoForce or other third parties. Users are not permitted to use these Marks without the prior written consent of SainoForce or such third party, which may own the Mark.
4. General Disclaimer
Although SainoForce has attempted to provide accurate information on the Web Site, SainoForce assumes no responsibility for the accuracy of the information. SainoForce may change the programs or services mentioned at any time without notice. Mention of non-SainoForce products or services is for information purposes only and constitutes neither an endorsement nor a recommendation.
ALL INFORMATION PROVIDED ON THIS WEB SITE IS PROVIDED "AS IS" WITH ALL FAULTS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. SAINOFORCE AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
SAINOFORCE SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOSS, OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS SITE OR ANY SAINOFORCE PRODUCT, DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF SAINOFORCE OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
5. Disclosure; Forward-Looking Statements
Some of the information on this Web Site may contain projections or other forward-looking statements regarding future events or the future financial performance of the Company. We wish to caution you that these statements are only predictions and those actual events or results may differ materially.
6. Links to Third Party Sites
This Web Site may contain links to third-party sites. Access to any other Internet site linked to this Web Site is at the user's own risk and SainoForce is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these sites. SainoForce provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.
7. Access to Password Protected/Secure Areas
Access to and use of password-protected and/or secure areas of the Web Site are restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Web Site may be subject to prosecution.
SainoForce Online Privacy Statement
SainoForce respects your privacy. We want to make use of individual identifying information that you provide to us for purposes of serving you better. "Individual identifying information" is information that enables us to identify you, such as your email address, name, title, and address. SainoForce uses the individual identifying information in order to personalize your experience on our website and also to be able to selectively send you communications that may be of interest to you, either electronically or otherwise.
SainoForce's policy regarding the use of your individual identifying information supplied to us or collected via your experience at our online website covers these areas:
1. Notice and Disclosure
This Online Privacy Statement is made available to you in order to make you aware of how SainoForce collects and uses individual identifying information of visitors to SainoForce's website.
SainoForce collects the following information regarding visitors to our website: domain name, name, information regarding what pages are accessed, information volunteered by you, such as survey information, email address, or site registrations, and your preferred means of communication.
SainoForce does make individual identifying information available to third parties, including business partners, for marketing purposes. SainoForce also uses such information to contact people for marketing purposes.
2. Choice/Consent
New registrants to the website have the choice to opt out of having individual identifying information provided in the registration process used for any purpose unrelated to the purpose for which the information was provided to us. We are working on ways to enable you to communicate to us that your individual identifying information should not be used for additional purposes.
When you sign up for an email list, you will be given instructions at that time on how to remove yourself from that list.
Access to certain SainoForce webpages requires a login and password. The use of those webpages, and the information or programs downloadable from those sites, may be governed by a written agreement between your employer and SainoForce. Your individual identifying information may be retained by SainoForce to verify compliance with the agreement, log software licenses granted, to track software downloaded from those pages, or track the usage of other applications available on the website.
3. Data Security
SainoForce is committed to taking reasonable steps to protect the individual identifying information that you provide to us.
4. Data Quality and Access
The accuracy of your individual identifying information is important to SainoForce. We are working on ways to make it easier for you to review and correct the information that SainoForce maintains about you. Registered website users can review their individual identifying information by accessing the website with a username and password.
5. Use of Cookies
A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites.
If you prefer not to receive cookies, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser.
Disclaimer
THE MATERIALS AND SERVICES PROVIDED AT THIS SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY.
SAINOFORCE FURTHER DOES NOT WARRANT THE ACCURACY AND COMPLETENESS OF THE MATERIALS OR SERVICES AT THIS SITE. SAINOFORCE MAY MAKE CHANGES TO THE MATERIALS AND SERVICES AT THIS SITE, OR TO THE PRODUCTS AND PRICES DESCRIBED IN THEM, AT ANY TIME WITHOUT NOTICE. THE MATERIALS AND SERVICES AT THIS SITE MAY BE OUT OF DATE, AND SAINOFORCE MAKES NO COMMITMENT TO UPDATE THE MATERIALS AND SERVICES AT THIS SITE. INFORMATION PUBLISHED AT THIS SITE MAY REFER TO PRODUCTS, PROGRAMS, OR SERVICES THAT ARE NOT AVAILABLE IN YOUR COUNTRY. PLEASE CONTACT SAINOFORCE FOR INFORMATION REGARDING THE PRODUCTS, PROGRAMS, AND SERVICES THAT MAY BE AVAILABLE TO YOU. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Limitation of Liability
IN NO EVENT WILL SAINOFORCE, ITS SUPPLIERS, OR OTHER THIRD PARTIES MENTIONED AT THIS SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEB SITES LINKED TO THIS SITE, OR THE MATERIALS OR INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS, INFORMATION, OR SERVICES FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR, OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Privacy Notice
(If you are reading this Privacy Notice on behalf of a body corporate/business enterprise which maintains/maintained a contractual relationship with SainoForce Technology, this Privacy Notice is intended to be addressed to, without limitation, the individual officers (e.g., authorized signatories/dealer and company secretary), directors, shareholders, beneficial owners (e.g., sole proprietor and partners), guarantor, or obligor of the body corporate/business enterprise (the “Relevant Individuals”) and “you” shall be construed accordingly to mean the Relevant Individuals).
At SainoForce Technology, we value your privacy and strive to protect your personal information in compliance with the laws of Malaysia.
Pursuant thereto, this Privacy Notice is designed to explain and elaborate upon some of our policies and principles pertaining to the privacy of your personal information, all of which we have adopted as a sign of our commitment to respecting, maintaining, protecting, and safeguarding the privacy of your personal information.
SainoForce Technology will only collect, record, hold, use, disclose, and store (i.e., "process") your personal information in accordance with such laws (including the Personal Data Protection Act 2010 and other applicable data protection or privacy laws/regulations), this Privacy Notice, and the privacy terms in your agreement(s) with SainoForce Technology that you may have contracted with.
This Privacy Notice explains:
- The type of personal information we collect and how we collect it;
- How we use your personal information;
- The parties that we disclose the personal information to; and
- The choices we offer, including how to access and update your personal information.
1. Our Commitment
1.1 We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
1.2 We will limit the collection and use of customer information to the minimum as may be required to deliver superior service to our customers, which includes advising our customers about our products, services, and other opportunities, and to administer our business.
1.3 We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information.
1.4 Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards.
1.5 To make sure your personal information is secure, we communicate our privacy and security guidelines to SainoForce Technology employees and strictly enforce privacy safeguards within the company.
2. What Kind Of Personal Information We Collect And How We Collect It
2.1 If you are below the age of eighteen (18), you are responsible for obtaining consent from your parent, guardian, or person who has parental responsibility, prior to disclosing your personal details to SainoForce Technology. SainoForce Technology shall not be liable for any loss or inconvenience to you for failing to obtain consent.
2.2 In order to enable us to perform our services, offer our products to you, deal with your inquiries, open and operate an account for you, and/or to fulfill partly or all of the services requested by you, we may need to and/or be required to process personal information and data about you, including but not limited to:
a. Personal information typically collected on application forms, which include but are not limited to your name, address details, date of birth, telephone number, mobile phone number, and email addresses;
b. Personal information that pertains to you obtained indirectly through other sources (if any), in respect of which you have given your consent to them disclosing information relating to you and/or where they are not otherwise restricted including but not limited to, information about your interactions with SainoForce Technology and other merchants and the products and services you have purchased using our products;
c. Information which we may collect from written communication when you provide us complaints or issue of inconveniences while using our service and we may use it for the purposes of communicating with you and to efficiently manage your requests and to resolve any other issues you may face;
d. Information such as language, postcode, area code, unique device identifier, location, and the time zone where the SainoForce Technology products or services are used;
e. Information regarding customer activities on our websites and from our other products and services, which are aggregated and used to help us provide more useful information to our customers and to understand which parts of our websites, products, and services are of most interest;
f. Information relating to your activities, habits, preferences, and interests arising from your use of products and services of SainoForce Technology, our partners or vendors; and/or
g. Other electronic data or information relating to you such as IP addresses, cookies, activity logs, online identifiers, and location data through your usage of our products and services or as part of their supply or delivery to you.
2.3 We may obtain this information from yourself and from a variety of sources, including but not limited to:
a. Through your relationship with us, for example, information provided by you in application forms (physical or online through the SainoForce Technology Portal), when you register and operate your account and use our products or services, when taking part in customer surveys, competitions, and promotions, when providing feedback or making complaints;
b. Through your verbal and written communications with us and/or our authorized agents via SMS, phone or mobile device, email, fax, mail, websites or browsers, social media, and/or any other appropriate communication channels;
c. From any information that is supplied and/or collected when you visit our websites and/or download our mobile device applications which may include your device's IP address or from data that is collected via cookies.
2.4 We use cookies (or equivalent technologies) for a number of purposes, including to store your preference for certain types of information or products, further analysis for the purpose of providing products and services to you, to improve our products and/or to personalize our services to you. Cookies are small text files that collect information about users and their visit to the website or use of the app, such as their Internet protocol (IP) address, how they arrived at the website (for example, through a search engine or a link from another website), and how they navigate within the website or mobile application.
2.5 We may use third parties to track its advertising across the web. The information we or these third parties collect does not include any personal information but is merely for the purpose of identifying the general effectiveness of such online advertising.
2.6 You may adjust settings on your browser and/or mobile device so that you will be notified when you receive a cookie or other similar tracking tools. Please refer to your browser documentation to check if the tracking tools have been enabled on your computer and/or mobile device or to request not to receive cookies or to disable cookies if you do not wish to have information collected via the use of cookies. However, do note that if you enable blocking or disabling of cookies, it may limit certain features and functions in your use of our web or mobile sites and that some personalized services on our websites may not be available if you choose to disable cookies.
Third-Party Sites and Services
2.7 Our websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, are governed by their privacy practices. This means third-party internet sites that you can link through our websites are not covered by our policy. Therefore, we encourage you to familiarize yourself with those third parties’ sites’ privacy policies before using the links or applications and we urge you to be careful when you enter any personal information online. SainoForce Technology accepts no responsibility or liability for those sites.
3. How We Use Your Personal Information
3.1 Other than as stated above, we may use your personal information for one or more of the following purposes:
a. To assess, address or fulfill your registration, orders, usage, subscription and/or requests, and any other issues regarding the products or services you have requested, including resolving any issues or disputes;
b. To respond to your inquiries and complaints and to resolve disputes;
c. To provide you with information and updates on the products and services you have subscribed to;
d. To manage and maintain your account and facility with us;
e. To verify your financial standing through credit reference/reporting checks;
f. To update, consolidate and improve the accuracy of our records;
g. To produce data, reports, and statistics which have been anonymized or aggregated in a manner that does not identify you as an individual;
h. To meet the disclosure requirements of any law binding on SainoForce Technology;
i. For audit, compliance, and risk management purposes;
j. To assess financial and insurance risks;
k. To transfer or assign our rights and duties under any governing terms and conditions between us and yourself;
l. To protect or enforce our rights to recover any debt owing to us;
m. For crime or fraud detection, prevention, and prosecution purposes;
n. For security, surveillance, and monitoring purposes;
o. To monitor and assess the performance and effectiveness of products and services;
p. To detect and prevent fraudulent activity;
q. For analytical purposes, including but not limited to data mining and analysis of your transactions with us, producing reports which have been anonymized or aggregated in a manner that does not identify you as an individual;
r. To investigate, respond to, and/or address complaints or incidents relating to our products or services, in compliance with the relevant law;
s. To better manage our business and your relationship with us;
t. For us to better understand the current, future needs, preferences, and interests of you, the rest of our customers, the market, and/or the industry in which you and/or we operate, for us to develop, enhance, and provide products and services to meet those needs, preferences, and interests;
u. To conduct research, surveys, and/or for customer satisfaction and other internal marketing analysis purposes;
v. To provide you with information about our products and services and/or products and services offered by other parties that we feel may interest you, unless you have otherwise opted-out;
w. To comply with our legal obligations and for any purpose incidental, ancillary or in furtherance of our business;
x. To maintain records required for security, claims, or other legal purposes;
y. To administer your participation in contests, games, sweepstakes, or similar promotions; and/or
z. For such other purposes in relation to your contract with SainoForce Technology as SainoForce Technology deems necessary or appropriate.
4. Disclosure of Your Personal Information
4.1 As a part of providing you with our products and/or services, or the management and/or operation of the same, we may be required or need to disclose information about you to the following third parties:
a. Companies and/or organizations that act as our agents, affiliates, business partners, and/or professional advisers;
b. Companies and/or organizations that assist us in processing and/or otherwise fulfilling transactions that you have requested;
c. Companies and/or organizations that assist us in providing value-added services that you have requested;
d. Our business associates and other parties for purposes that are directly related to the purpose of collecting your personal information;
e. Other parties in respect of whom you have given your express or implied consent;
f. Any credit reporting agencies or in the event of default, any debt collection agencies, subject to the permitted law applicable to us;
g. Any person, who is under a duty of confidentiality to which has undertaken to keep such data confidential, which SainoForce Technology has engaged to fulfill its obligations to you;
h. Any actual or potential assignee, transferee, participant, or sub-participant of SainoForce Technology’s rights or business; and/or
i. Any person to whom we are compelled or required to do so under law or in response to a legitimate instruction from a competent or government agency.
5. What If Personal Information Provided By You Is Incomplete?
5.1 Where indicated (for example in application forms), it is obligatory to provide your personal information to us to enable us to process your application for our products or services. Should you decline to provide such obligatory personal information, we may not be able to process your application/request or provide you with our products or services.
6. Your Rights To Access And Correct Your Personal Information
6.1 We can assist you to access and correct your personal information held by us. Where you wish to have access to your personal information in SainoForce Technology’s possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading, or not up-to-date, you may make a request to us by contacting us via the contact details set out in Section 9.3 below.
6.2 You may also update your personal information at any time by accessing your account on the SainoForce Technology Portal. However, any updates made to your personal information will be subject to validation and verification processes by us to ensure the information is accurate and complete.
7. Your Obligations
7.1 You are responsible for ensuring that the personal information you provide to us is accurate, complete, and not misleading and that such personal information is kept up-to-date.
7.2 In the circumstances where you may need to provide us with personal information relating to third parties (for example about your spouse, children, parents, and/or employees), you confirm that you have obtained their consent or are otherwise entitled to provide this information to us and for us to use it in accordance with this Privacy Notice.
8. Transfer of Your Personal Information Outside Malaysia
8.1 It may be necessary for us to transfer your personal information outside of Malaysia if any of our service providers or strategic partners (“overseas entities”) are involved in providing part of a product or service located in countries outside of Malaysia.
8.2 You consent to us transferring your personal information outside of Malaysia in these instances where we need to send your information to overseas entities, provided that these overseas entities have in place an appropriate level of protection to protect your personal information. If you do not consent to us transferring your personal information outside of Malaysia, you should immediately inform us via the contact details set out in Section 9.3 below.
9. Amendments to This Privacy Notice
9.1 We may review and update this Privacy Notice from time to time to reflect changes in the law, changes in our business practices, procedures, and structure, and the community’s changing privacy expectations.
9.2 While it is not generally feasible to notify you of changes to this Privacy Notice, the latest version of the Privacy Notice will be made available at our websites and/or other appropriate communication channels.
9.3 You can determine when this Privacy Notice was last revised by referring to the “Last Updated” date at the bottom of this Privacy Notice.
Personal Data Protection
SainoForce Technology is committed to protecting the privacy and personal data of our users. This section outlines how we collect, use, and protect your personal data in compliance with applicable data protection laws.
1. Collection of Personal Data
We may collect personal data from you when you use our website, such as your name, email address, contact information, and any other information you provide voluntarily through our forms or other interactions.
2. Use of Personal Data
The personal data we collect is used to provide and improve our services, communicate with you, process transactions, and enhance your experience on our website. We may also use your personal data for marketing purposes, but you can opt out at any time.
3. Data Security
SainoForce Technology implements robust security measures to protect your personal data from unauthorized access, use, or disclosure. We use encryption, firewalls, and secure server environments to safeguard your information.
4. Data Sharing
We do not sell, trade, or otherwise transfer your personal data to outside parties except as necessary to provide our services, comply with the law, or protect our rights. We may share your data with trusted third-party service providers who assist us in operating our website and conducting our business.
5. Your Rights
You have the right to access, correct, or delete your personal data held by SainoForce Technology. You can also object to the processing of your data or request data portability. To exercise these rights, please contact us at hello@sainoforce.com.
6. Cookies
Our website uses cookies to enhance your browsing experience and gather information about site usage. You can control cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
7. Changes to This Policy
SainoForce Technology may update this Personal Data Protection policy from time to time. Any changes will be posted on this page with an updated revision date.
